FAQ Embroidery Digitizing
Frequently Asked Questions
- Embroidery Digitizing
- 1. How much does it cost to
have designs digitized?
- 2. Does it cost anything to
register?
- 3. How do I upload my artwork?
- 4. Which type of art format is
acceptable?
- 5. How do I know when my design
is ready?
- 6. How do I get a quote?
- 7. How do I get my finished
embroidery design?
- 8. What is a design profile and
how does it work?
- 9. How do I know if my artwork
is ok?
- 10. How does the archiving
work?
- 11. What formats do you offer?
- 12. How do I pay for my design?
- 13. Is my payment information
secure?
1.
How much does it cost to have designs digitized?
Top
Pricing is as follows for
designs under 30,000 stitches.
3 day
service ...............
$09.00 per
stitches
2 day
service ...............
$12.00 per stitches
1 day
service ...............
$15.00 per stitches
For designs over 30,000 stitches
please review the pricing matrix below.
30,000 to < 50,000
stitches
$270
$360
$450
50,000 to < 75,000
stitches
$400
$450
$500
75,000 to < 100,000
stitches
$525
$600
$675
2.
Does it cost anything to register?
Top
No,
registration is free, there is no monthly or annual
fee to be a member of the site.
3.
How do I upload my artwork?
Top
The order/quote forms both
have a place where you can upload your art files.
Just click on the browse button and find the image
from your hard drive or floppy drive. Then double
click and it will attach.
4.
Which type of art format is acceptable?
Top
You can send a .jpg, .bmp,
.gif, .tif, .jif, .cdr, eps, ai, or .pdf files on
our website.
5.
How do I know when my design is ready?
Top
You will receive an e-mail
notification on the due date to inform you that your
design is available for download. You will then go
to the site and log onto your account to download
your stitch file.
6.
How do I get a quote?
Top
Log in to our site with
your user name and password and submit your quotes
by selecting "New Quote" from the menu at left and
attaching your artwork. All quotes are usually
answered by an e-mail response within two hours from
the time submitted.
7.
How do I get my finished embroidery design?
Top
Log in to our site with
your user name and password. Click on the
corresponding order's punch files and download the
stitch files from the web site.
8.
What is a design profile and how does it work?
Top
A "Design Profile" is yours
or your customer's order preferences. For example,
if you need to receive your designs in a certain
format, this is where you would let us know. You may
have several "Design Profiles" set up in your
account.
9.
How do I know if my artwork is ok?
Top
Sometimes an "Order Alert"
is created to exchange communication regarding a
specific order between the customer and the company
which will help in the correct interpretation of the
ordered design. If you do not have any "Order
Alerts", your artwork is probably ok.
10.
How does the archiving work?
Top
We archive orders online
for 6 months. This means that your order will be
available for download for 6 months from the date
the order was submitted.
11.
What formats do you offer?
Top
We can output .PXF, .POF, .PSF,
CND, .EXP, .DST, .XXX, .JEF, .SEW, .PES, PCS, .HUS,
.CSD, .DSB, .DSZ and PCM.
12.
How do I pay for my design?
Top
We accept all major credit
cards or you can fill out a credit application
online and apply for terms of net 30.
13.
Is my payment information secure?
Top
Yes,
the web site is encrypted under a secure connection.
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